Reference

Everything You Need to Know About nobu98

Got a question about your account, a deposit via DANA or OVO, or how withdrawals work? This page covers the things we get asked most — straight answers, no filler. Available where local law and eligible regions permit.

Account HelpDANA · OVO · GoPayWithdrawal StepsMobile Access
Explore the Lobby Read FAQ
nobu98 Everything You Need to Know About nobu98
SUPPORT CHANNELS

Reach Us When You Need Help

Our support team handles account questions, deposit issues, and withdrawal checks. Reach out through any of the channels below and we'll get back to you with a clear answer, not a script.

Live Chat Start a chat directly from the lobby. Available during operating hours for account, wallet, and session questions — fastest path for deposit or withdrawal follow-ups.
Email Support Send your question to our support address for account verification, document checks, or anything that needs a written record. We reply with full details.
Help Centre Browse common account and payment topics in our help section before reaching out. Covers wallet linking, PIN resets, and withdrawal verification steps in plain English.
ACCOUNT SECURITY

Why Your Account Is in Safe Hands

We keep your account and wallet details protected through standard encryption and a verification layer on every withdrawal. Here's what that looks like in practice.

SSL Encryption

Every page and transaction on nobu98 runs over SSL. Your login, wallet details, and session data are encrypted end to end, the same standard your bank uses.

Wallet Verification

Withdrawals go only to the wallet registered on your account — DANA, OVO, or GoPay. This one-to-one check stops misdirected payouts before they happen.

Account PIN Layer

Your wallet confirmation PIN is required at deposit and withdrawal. We never store it — the confirmation happens inside your own DANA, OVO, or GoPay app.

Indonesia-Focused Support

Our support team understands local wallet flows and account access patterns. Questions about GoPay linking or OVO transfer limits get answers grounded in how those apps actually work.

nobu98 Browse the Questions We Hear Most

Browse the Questions We Hear Most

Most questions we receive fall into a few clear areas: opening an account, funding it through a local wallet, cashing out, and getting help when something looks off. We've grouped the answers below so you can find what you need without digging. For deposits, the path is straightforward — open your DANA, OVO, or GoPay app, send to the account number shown

at checkout, confirm with your PIN, and the balance appears in your lobby wallet. Withdrawals follow a short verification step to confirm the wallet matches your registered account. If you're in Bekasi or anywhere else in Indonesia, the same flow applies as long as access is permitted under local law. For anything not covered here, our support team is reachable via live

chat and email.

  • DANA Deposit
  • OVO Transfer
  • GoPay Payment
  • Account Wallet
  • Mobile Access

Stats

3
Local wallets supported: DANA, OVO, GoPay
SSL
Encrypted account and transaction security
Web + Mobile
Lobby accessible on browser and mobile device
EN
English-language support for Indonesia

Frequently Asked Questions

These are the questions we see most often. If yours isn't here, live chat is the quickest way to get a direct answer from our team.

Go to the deposit section in your account, choose your wallet, copy the account number shown, open your DANA, OVO, or GoPay app, send the amount, and confirm with your PIN. Your lobby balance updates once the transfer clears.

After you submit a withdrawal, our team runs a short wallet-match verification. Once confirmed, the transfer goes to your registered DANA, OVO, or GoPay account. Timing depends on your wallet provider's processing speed.

Yes. Go to account settings, select wallet details, and follow the re-verification steps. For security, a new wallet link requires identity confirmation before withdrawals are enabled to the new number.

Check that the transfer was sent to the exact account number shown at checkout and that your PIN confirmation went through. If the balance still hasn't updated after a few minutes, contact live chat with your transfer reference number.

Yes — the lobby runs in your mobile browser without a separate download. Open nobu98 on your phone, log in, and you have full access to the lobby including wallet deposits and account settings.

If the amount sent differs from what was entered at checkout, contact support immediately with your transfer reference. Our team will match the transaction to your account manually and update your balance accordingly.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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