Reference

How nobu98 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use our lobby — and how we keep it secure.

Account data protectionDANA, OVO, GoPay transaction privacyCookie controlsYour access and deletion rightsDirect contact for data requests
nobu98 How nobu98 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a few concrete practices to keep your data safe and your choices clear. Here is what that looks like in practice — from how cookies work on the lobby to how long we keep your withdrawal history.

Cookie Controls We use cookies for session management and basic analytics. A cookie banner appears on your first visit. You can withdraw non-essential cookie consent at any time through your browser settings.
Account Security Login sessions are protected by OTP verification sent to your registered phone number. We never ask for your DANA, OVO or GoPay PIN — any message doing so is not from us.
Data Retention We keep account and transaction records for the period required under applicable rules. Once your account is closed and the retention window passes, personal data is deleted or anonymised.
Requesting Changes You can ask us to access, correct or delete your personal data at any time. Submit your request via live chat or email; we will confirm and action it within a reasonable timeframe.
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team handles privacy requests directly. Send your request through the channel that works best for you — we'll confirm receipt and respond with next steps.

Team online

Live Chat

Open the chat widget inside your account dashboard. Our support team picks up privacy and data queries there and can log a formal request on your behalf.

Email Support

Send a written data request to our support address found in your account settings. Include your registered email and the specific data action you are asking for.

Account Settings

Some data preferences — including marketing emails and cookie consent — can be adjusted directly inside your nobu98 account settings without contacting support.

Frequently Asked Questions About Our Privacy Policy

These are the questions we hear most often about how nobu98 collects and manages your personal information. If your question is not covered here, reach us via live chat inside your account.

We collect your name, email, phone number and the e-wallet you link — DANA, OVO or GoPay. We use this to verify your identity and process your transactions securely.

We share data only with payment processors like DANA, OVO or GoPay, and only the minimum needed to complete a transaction. We do not sell your data to advertisers or unrelated third parties.

Records are kept for as long as your account is active plus any period required by applicable regulations. After account closure and that window, your personal data is deleted or anonymised.

Yes. Send a request through live chat or the support email address in your account settings. Include your registered email so we can locate and prepare your data securely.

We use cookies for login sessions and basic analytics. Non-essential cookies can be declined via the banner on first visit or switched off through your browser settings at any time.

Submit a deletion request via live chat or email with your account details. We will confirm receipt, verify your identity, and process the deletion within a reasonable timeframe under applicable rules.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.