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Read These Terms Before You Open an Account

These terms set out what you agree to when you create and use a nobu98 account — covering deposits through DANA, OVO, and GoPay, how we manage your account data, and what happens if either side needs to close or suspend access.

Account eligibility by regionDANA, OVO, GoPay wallet rulesDeposit and withdrawal conditionsAccount suspension policyGoverned by applicable local law
nobu98 Read These Terms Before You Open an Account
HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights

Your account data is held and processed according to applicable data protection rules. We do not share your wallet details — including DANA, OVO, or GoPay account numbers — with third parties outside of the payment processing flow. You can request a copy of the data we hold on your account, ask us to correct inaccuracies, or ask us to close your account at any time by contacting support. Account security relies on the OTP verification step at login; keep your registered mobile number current so access is never blocked by an outdated contact. Retention periods for transaction records follow the requirements of applicable local law.

Data Retention

Transaction records and account history are kept for the period required under applicable local law. You can request a summary of your account data through our support email at any time.

Wallet Data Handling

Your DANA, OVO, or GoPay account details are used only for processing the specific transaction you authorise. We do not store full wallet credentials beyond what the payment flow requires.

Account Access Control

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account while we investigate.

Requesting Changes

To update personal details, dispute a transaction, or request account closure, contact us through live chat or email. We aim to acknowledge requests within one business day and resolve them promptly.

TERMS CONTACT PATHS

Reach Us About a Terms Question

If any part of these terms is unclear — or if you believe a rule has been applied incorrectly to your account — reach out before you dispute. We can clarify wallet transaction conditions, account suspension reasons, and eligibility restrictions. Players in Bekasi and Tangerang access support the same way as any other region: through the channels below.

Team online

Live Chat

Open the chat window from your account dashboard. A support agent can walk you through specific term clauses, wallet transaction queries, or account status questions in real time.

Email Support

Send detailed account or policy questions to our support email. Include your account ID and the specific clause or transaction you're asking about so we can respond precisely.

Help Centre

The Help Centre holds written answers to common terms questions — covering DANA, OVO, GoPay deposit rules, account closure procedures, and eligibility conditions by region.

Common Questions About These Terms

These questions cover what we hear most often about how these terms work in practice — from wallet deposit rules to account closure and data rights. If your question is not here, use live chat or email support to get a direct answer.

The core account terms apply equally whether you deposit via DANA, OVO, or GoPay. Specific processing conditions for each wallet — such as minimum amounts — are shown in the payment section of your account.

We can update terms when platform rules or local regulatory requirements change. The effective date is shown on the updated page; continued account use after that date means you accept the revised terms.

Accounts found to be in breach may be suspended or closed. We will contact you through your registered email or live chat before taking action where the situation allows for that step.

Send a data access request to our support email with your account ID. We'll compile your account and transaction data and respond according to the timeframe required under applicable local law.

Yes. Access to certain features and game categories depends on your location and what local law permits. We review eligibility by region and may restrict access where local law does not allow it.

Contact support via live chat or email and request account closure. Confirm your identity through the OTP step, and we will process the closure and confirm it to your registered contact details.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.