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Understand the Terms That Govern Your Account

These legal terms set out how your account on nobu98 operates, what we expect from you, and what you can expect from us. Availability depends on local law and is open to you only where your region permits access.

Account eligibility by local lawDANA, OVO, GoPay transaction scopeData handling and retention policyYour right to request account changesIndonesia-eligible regions only
nobu98 Understand the Terms That Govern Your Account
LEGAL CONTACT PATHS

Reach Us About a Policy or Account Matter

If you have a question about these terms, need to request a data correction, or want to close your account, our support team handles all of it. Reach us through the channel that works for you — we keep response paths short and focused on resolving the actual issue, not passing you between departments.

Live Chat Start a live chat session from any page on nobu98. Describe your legal or account matter and an agent will respond directly — no ticket queue, no forwarding.
Email Support Send detailed account or policy requests to our support email. Include your registered account name and the nature of the request so we can act without unnecessary back-and-forth.
Wallet Dispute Path For DANA, OVO, or GoPay transaction issues, contact us with your wallet transaction reference. We coordinate with the wallet provider to trace and resolve the discrepancy.
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We collect only the account data needed to operate your session and process wallet transactions via DANA, OVO, or GoPay. Players in Bekasi and Tangerang use the same account flow as anyone else — local access does not change how your data is stored or who can see it. You can request a copy of your data or ask us to correct it at any time through our support channel.

Data Retention

We keep your account data for as long as your account is active and for the period required by our internal compliance process. You may request deletion when your account is closed.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your payment method preference — for example, GoPay as your default deposit rail.

Account Security

Login uses a one-time code sent to your registered mobile number. We do not store full wallet credentials — your DANA or OVO PIN is never handled on our side.

Your Rights

You have the right to access, correct, or request removal of your personal data. Contact our support team with your account details and we process those requests directly.

Common Questions About Our Legal Terms

These are the questions we see most often about account eligibility, data rights and how our terms work in practice. If yours is not here, reach out through live chat with your account details.

Account access depends on local law and is available only where your region permits it. We do not extend access to restricted territories, and eligibility is your responsibility to confirm.

Yes. When you fund your account via DANA, OVO, or GoPay, both our platform terms and the wallet provider's own conditions apply. We outline the dispute path in our support section.

Contact us via live chat or email with your registered account name. We will confirm your identity and send your data summary within our standard processing window.

Yes. Submit a deletion request through our support channel after closing your account. We retain only what our compliance process requires, then remove the rest.

We publish the updated version at this URL with a new effective date at the top. Continuing to use your account after that date means you accept the revised terms.

Send us your DANA, OVO, or GoPay transaction reference via live chat or email. We coordinate directly with the wallet provider to trace the payment and resolve the discrepancy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.